Contact Us

Send us an email or call and we’ll be happy to answer any questions you have about our innovative firebricks, delivery options, or ordering questions.

Contact Info

Our Office

3464 Yellowpoint Road

Ladysmith, BC V9G 1E6


Open Office Hours

M-S: 9am – 5pm


Get in Touch
(250) 802-2535

Call: (250) 802-2535

Have Questions About BioBurn Firebricks?


What are the dimensions of a pallet?

A pallet is 40” wide x 48” deep x 44” tall. A bulk bag is delivered on the same size pallet but is approximately 60” tall.

What are the dimensions of each brick?

A BioBurn FireBrick is roughly 3” tall x 2.5” wide x 6” long.

How soon after I place the order will I receive delivery?

During peak season (October-March) deliveries are usually made within seven days of an order being placed. North Island and some Gulf Islands may experience a slightly longer lead time. You can contact us anytime to check the status of your delivery. During the quieter season (April-September), deliveries are made to each area once there are a minimum of 4 pallets sold in that particular area.

Do I need to be home for the delivery?

If you are not going to be home to receive your delivery, your pallet or bulk bag will be left in your driveway (or carport if requested), covered with a thin plastic liner to protect the delivery from rain damage. This plastic liner is only to be used temporarily to protect the product until you arrive home, at which time the product should be moved into a more adequate storage area where it is off the ground and covered from the elements.

Can the bricks be stored in a traditional wood shed or in my car port?

The plastic-wrapped packages, which you receive when ordering a pallet, are safe to be stored outdoors under cover as long as they do not have any direct contact with water/rain or snow. When purchasing a bulk bag of loose bricks, it is recommended that the bricks be stored inside, as there is no plastic packaging to protect the bricks from ambient moisture in the air.

How long does a brick burn?

There are far to many variables to be able to give an answer. When used as directed, (watch this video), you will get better results with firebricks compared to traditional cordwood.