Thank You For Your Order Form Submission
This message is to confirm your order has been received.
You will receive an invoice via email the day/evening prior to your scheduled delivery day. This email can be paid via cash, cheque, credit card or e-transfer at the time of delivery or once you arrive home and see your delivery on your property. Cheques can be made out to Bioburn Ventures LTD and e-transfers go to email@example.com.
Typically, orders are delivered within 7 days of placing your order depending on your delivery area. North island and some gulf island deliveries may take longer than 7 days. If you wish to check the status of your delivery date, please email us @ firstname.lastname@example.org.
If you have placed your order during the spring or summer months, wait times are typically longer as we make deliveries once we have a full truck going to your area. If you have submitted an order form and have not heard from us or received the order, please email us for a estimated delivery time.
If you have asked any questions with regards to delivery or pricing, we will follow up with you prior to scheduling your delivery.
If you are not going to be home to receive your delivery, your pallet or bulk bag will be left in your driveway (or carport if requested), covered with a thin plastic liner to protect the delivery from rain damage. This plastic liner is only to be used temporarily to protect the product until you arrive home, at which time the product should be moved under cover into a more adequate storage area.
Please note- After 8 hours post delivery- We can not be held responsible for any damage caused by water. If you do arrive home and find your order has gotten wet, you must contact us right away by phone @ 2508917309.
Storing your product:
Firebricks do not require indoor heated storage however they do require to be stored out of the rain and can not have any direct contact with water. They can be stored in a typical woodshed as long as it is fully protected from the rain and elevated off the ground (on a pallet or wood blocks). We do not recommend leaving the pallet covered by a tarp in the outside elements as condensation or moisture soaking through the tarp may cause damage to the fire bricks.
Burning your Firebricks:
For best results and to maximize the burn time of your firebricks we suggest loading the firebricks into the wood stove as close together as possible. Also, if you have not changed the door seal on your wood stove in a few seasons, we suggest doing this. A well sealed wood stove will improve its efficiency greatly, with regular wood or firebricks.
Please see the video link below which provides accurate info on lighting and heating your home using firewood bricks.
Thank you for placing an order with Bioburn, be sure to like us on Facebook to stay up to date on giveaways and off-season flash sales so you can stock up and save.